Healthcare and Pharmaceuticals


This UK health care provider dominates the healthcare space with 85% of the market and is the third largest employer in the world. One of the trusts of this organization calls over 250,000 patients annually for diabetic retinopathy screening, and this number is increasing by over 4% each year.  Analysing all of the eye images for these patients and producing the results is an enormous administration task which has to be completed within tight timeframes, using high quality processes – with no patient details or results lost in the process In 2009, they rolled out a new automated grading system which helped to analyze retinal eye images for a specific eye pathology associated with retinopathy. Before this system could go live, they needed to interface the current screening IT system to an automated-grader they originally looked at the more traditional IT interfaces to link the 2 systems and decided instead to try RPA as it enabled them to quickly develop a flexible and scalable solution


  • – The organization has been able to steadily increase daily throughput. The robot can now process up to 600 patient episodes per day / over a 7-day working week.
  • – The RPA solution gives them the flexibility to quickly deploy an additional RPA as their patient numbers increase, to help manage the workload – at a minimal cost.
  • – The system is now more resilient and it has provided them with the operational capability and agility that they require in order to deliver their services
  • – The robot is monitored on throughput and output and because it’s operating as a user, it goes through the same quality process checks as any normal user would. The robot works alongside people on a daily basis doing the same work
  • – Automating some of the processes have helped us with throughput and enabled us to avoid processing backlogs, keep up with peaks in demand and maintain our quality levels. RPA has also enabled us to minimize increasing programs costs as our patient numbers rise, as well as reduce risk.


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